• Luxco Energy Pty Ltd is committed to providing quality services to you and this policy outlines
    our ongoing obligations to you in respect of how we manage your Personal Information.
  • We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988
    (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store,
    secure and dispose of your Personal Information.
  • A copy of the Australian Privacy Principles may be obtained from the website of The Office of
    the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

  • Personal Information is information or an opinion that identifies an individual. Examples of
    Personal Information we collect include names, addresses, email addresses, phone and
    facsimile numbers.
  • This Personal Information is obtained in many ways including correspondence by telephone
    and facsimile, by email, via our website www.luxcoenergy.com.au, and from third parties. We
    don’t guarantee website links or policy of authorised third parties.
  • We collect your Personal Information for the primary purpose of providing our services to you,
    providing information to our clients and marketing. We may also use your Personal Information
    for secondary purposes closely related to the primary purpose, in circumstances where you
    would reasonably expect such use or disclosure. You may unsubscribe from our
    mailing/marketing lists at any time by contacting us in writing.
  • When we collect Personal Information we will, where appropriate and where possible, explain
    to you why we are collecting the information and how we plan to use it.

Sensitive Information

  • Sensitive information is defined in the Privacy Act to include information or opinion about such
    things as an individual's racial or ethnic origin, political opinions, membership of a political
    association, religious or philosophical beliefs, credit card details, or criminal record.
  • Sensitive information will be used by us only:
    • For the primary purpose for which it was obtained
    • For a secondary purpose that is directly related to the primary purpose
    • With your consent; or where required or authorised by law.

Third Parties

  • Where reasonable and practicable to do so, we will collect your Personal Information only from
    you. However, in some circumstances we may be provided with information by third parties. In
    such a case we will take reasonable steps to ensure that you are made aware of the
    information provided to us by the third party.

Disclosure of Personal Information

  • Your Personal Information may be disclosed in a number of circumstances including the
    • Third parties where you consent to the use or disclosure; and
    • Where required or authorised by law.

Security of Personal Information

  • Your Personal & Sensitive Information is stored in a manner that reasonably protects it from
    misuse and loss and from unauthorized access, modification or disclosure.
  • When your Personal & Sensitive Information is no longer needed for the purpose for which it
    was obtained, we will take reasonable steps to destroy or permanently de-identify your
    Personal Information. However, most of the Personal Information is or will be stored in client
    files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

  • You may access the Personal Information we hold about you and to update and/or correct it,
    subject to certain exceptions. If you wish to access your Personal Information, please contact
    us in writing.
  • Luxco Energy Pty Ltd will not charge any fee for your access request but may charge an
    administrative fee for providing a copy of your Personal Information.
  • In order to protect your Personal Information, we may require identification from you before
    releasing the requested information.

Maintaining the Quality of your Personal Information

  • It is an important to us that your Personal Information is up to date. We will take reasonable
    steps to make sure that your Personal Information is accurate, complete and up-to-date. If you
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    find that the information we have is not up to date or is inaccurate, please advise us as soon as
    practicable so we can update our records and ensure we can continue to provide quality
    services to you.

Policy Updates

  • This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

  • If you have any queries or complaints about our Privacy Policy, please contact us at:

A: 3/6-12 Stanbel Road Salisbury Plain SA 5109
E: info@luxcoenergy.com.au